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Our COVID-19 response

As a critical infrastructure service provider, we’re ensuring the health, safety and well-being of our customers, employees and our communities. We’re here to help with billing support, such as our Customer Recovery Fund for those who need it most.

Find out more

Need help with this page?

I don’t know my user ID and/or password.
Online profiles are available to all existing FortisBC customers, but are not set up automatically with your account. If you have not set up an online profile, visit the Register now page and follow the instructions.

If you have previously registered for an online profile, but forgotten your user ID/password, you can use an automated service that will allow you to recover/reset the lost information. To do so, visit Forgot your user ID? or Forgot your password?, then follow the instructions.

I’m not a FortisBC customer. Is signing up for Account Online the same as starting a new account with FortisBC?
No. Online profiles are only available for customers who have already signed up for service from FortisBC.

Natural gas: sign up your home or business by calling 1-888-224-2710.
Electricity: sign up your home or business by calling 1-866-436-7847 or sign up online.

Is there an extra cost to sign up for an online profile?
No. Signing up for an online profile is free to all of our customers.

What is a user ID? Why is it different than my account number?
Your user ID is a unique identifier used for your online profile. Your user ID is determined when you first sign up for an online profile and can be changed through your profile settings.

By entering a user ID rather than relying solely on account numbers, our customers are able to link more than one account to their online profile.

Is my personal information secure?
Our website uses the most reliable hardware and software available to ensure your personal information remains secure. For more information on how your personal information is used by FortisBC, please see Section 4 of our Privacy Policy .

Is there a FortisBC mobile app?
Yes. We have a mobile app that gives you easy anytime, anywhere access to your accounts and more. Plus, it’s free to download.

Where can I find my FortisBC account number?
Your FortisBC account number can be found near the top of the first page of your bill, and on the FortisBC remittance form located at the bottom of your FortisBC paper bill.

I’m having difficulty logging in/creating a new online profile. Who do I contact?
Please contact customer service: natural gas / electricity .