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Don't have a user ID? Register now
If you smell rotten eggs or hear the sound of escaping gas, it could be a natural gas leak. Stop what you’re doing, go outside and call our 24-hour emergency line at 1-800-663-9911 or call 911.
I don’t know my user ID and/or password.
Online profiles are available to all FortisBC customers, but are not set up automatically with your account. If you haven't set up an online profile, visit the Register now page and follow the instructions.
If you previously registered for an online profile, but forgot your user ID/password, visit Forgot your user ID? or Forgot your password?, to reset.
I’m not a FortisBC customer. Is signing up for Account Online the same as opening a new service account with FortisBC?
No. Account Online profiles are only available to customers who already have a service account with FortisBC.
You can open a natural gas or electricity service account online, or by calling 1-888-224-2710 for natural gas, or 1-866-436-7847 for electricity.
Is there an extra cost to sign up for an online profile?
No. Signing up for an online profile is free.
What is a user ID? Why is it different than my account number?
You can use your account online number or your email address to set up your user ID and you can change it anytime through your profile settings.
By entering a user ID rather than relying solely on account numbers, our customers are able to link more than one account to their online profile.
Is my personal information secure?
Our website uses the most reliable hardware and software available to ensure your personal information remains secure. For more information on how your personal information is used by FortisBC, please see Section 4 of our Privacy Policy.
Is there a FortisBC mobile app?
Yes. We have a mobile app that gives you easy anytime, anywhere access to your accounts and more. Plus, it’s free to download.
Where can I find my FortisBC account number?
Your FortisBC account number can be found near the top left of the first page of your paper bill, or at the top of your ebill.
I’m having difficulty logging in/creating a new online profile. Who do I contact?
Please speak to a customer service representative for natural gas or electricity.
