= Required

Set up your online profile

Add an account

Activate your online profile

Complete the form below

• Minimum of six characters
• Maximum of 50 characters

• Minimum of eight characters
• One lowercase character
• One uppercase character
• One number

This email address will be used to contact you about your online profile.

Select security questions

Choose three security questions and provide an answer for each. If you click Forgot password, we may ask you one or more of these questions, which will help you set up a new password.

Why am I being asked to create a profile?
Creating a profile will enable us to verify your identify and provide you with information about your account.

What applications can I access with my profile?
With your online profile, you can manage your utility account and billing preferences, use our mobile application, and apply for rebates.

What is my email being used for?
We ask for your email address so we can send you an activation email. As well, if you need to verify your username or reset your password, you’ll receive it via your email.

I’m having difficulty creating a new online profile. Who do I contact?
Please contact us: natural gas / electricity.

What is a user ID? Why is it different than my account number?
Your user ID is a unique identifier used for your online profile. You can use your account number or your email address to set up your user ID and you can change it anytime through your profile settings. Your user ID must be between 6 and 50 characters.

By entering a user ID rather than relying solely on account numbers, our customers are able to link more than one account to their online profile.

Natural gas
7 a.m. to 8 p.m.
7 a.m. to 7 p.m.